Terms
and Conditions.

CANCELLATIONS

  • There will be no refunds in the event of a no-show by guest on the activity date if the booking is prepaid.

  • In the event of an amendment not received 24hours prior to activity booked the guest will still be responsible for the full cost for the total number of passengers originally confirmed.

  • Management reserves the right to cancel any transfer or activity due to unforeseen circumstances including but not limited to, insufficient passengers and/or unfavourable weather conditions.

  • In case of a weather cancellation, weather conditions are judged exclusively by the Management of Kayak Adventures, guests must report for the service/activity unless notified by Kayak Adventures Management.

  • In the event of a cancellation by Kayak Adventures Management, a full refund will be given on the amount paid (or refunded to booking agent).

  • Third party bookings (booking office or concierge bookings) - are required to request clients card details for all reservations.

  • In the event of a no show or last minute cancellation we will debit a full cancellation charge to the Clients credit card.

  • Fully refundable if trip is cancelled due to adverse weather and/or sea conditions.

INDEMNITY

  • All passengers are required to sign an indemnity form for all activities they are participating in prior to departure of the activity.

  • If a guest refuses to sign the indemnity form, the guest will not be able to partake in the activity.

  • The indemnity form must be signed by a Parent/Legal guardian for minors under 18 years.

  • Any unaccompanied child 18 or under requires the indemnity to be signed by a parent/legal guardian prior to the activity.

CHILD POLICY

Age restriction: Min age is 10 yrs old (10 - 17 yrs should accompanied by an adult)

GENERAL

  • 4 guests required to run a trip.

  • Management reserves the right to amend/cancel/add terms & conditions without notice.

  • All terms & conditions are subject to South African Law & Jurisdiction.

  • Persons are not permitted to jump overboard or/and swim without a guide in the water.

  • Management reserves the right to refuse admission to unruly passengers who appear to be under the influence of alcohol or any banned substances.

  • No alcohol may be carried onboard our vessels and strictly no smoking is allowed.